The Michigan Gaming Control Board (MGCB) works closely with the iGaming industry to improve player protection standards. It has opted to work with operators and suppliers to raise the bar when it comes to responsible gaming expectations.
Launching online gaming and sports betting during the pandemic was challenging. The MGCB had to create a sector to enforce responsible gaming from online operators.
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Working with operators and platform providers
In Michigan, there are many online casinos where patrons have easy access to slots, table games, and sportsbooks. Responsible gaming is mentioned many times in the Lawful Internet Gaming Act. In Michigan, where both commercial and tribal gaming operators offer casino gaming and sports betting, strong communication between all parties is essential.
Operators and platform providers of MI online gambling have direct links to players. Collaborating with them to enforce responsible gaming rather than taking an adversarial approach was a good decision by the MGCB.
Opt-out options on online sites
Operators must present opt-out options on their online sites. Patrons should also be able to self-impose limits on deposits and wagers. They should have access to time-based options that they can only change with 24 hours notice. Patrons can also opt to self-exclude – be it for one or five years.
Patrons can sign up with the MGCB to prevent them from visiting physical sportsbooks at casinos. Tribal brick-and-mortar casinos, however, are regulated under federal law, so they have to check with the casinos individually about self-exclusion.
Collaborating with various departments and councils
The board consults with the Department of Health and Human Services and others involved in gaming addiction and treatment. When drafting legislation, it looked at the approach Pennsylvania took to enforce responsible gaming.
As a member of the National Council on Problem Gambling, the agency has access to networking opportunities on a national level. It can access webinars and collaborate to address problem gambling.
The MGCB also collaborates with the Michigan Lottery about problem gambling. Brainstorming takes place on how to meet needs and what tools can be used to help problem gamblers so they don’t go bankrupt.
Making responsible gaming information accessible
The MGCB also helps ensure responsible gaming information is available to players. Customers who are addicted to gambling should have easy access to information about the subject on casino sites. If not, they won’t get the help they need.
They should have access to the telephone numbers of organizations like the Gambling Disorder Helpline and information about Gamblers Anonymous meetings. Information should be accessible to them at every stage of the gambling process.
Training of employees
Operators must train employees, especially those who communicate with players, on the signs of problem gambling. This enables them to offer players the help and resources they need when necessary. An awareness of the signs of addiction to gambling can help players with problems stop falling through the cracks.
